Description

Bargersville Veterinary Hospital and Wellness Center-Veterinary Client Service Representative

Full-time


Franklin, IN

The client service representative is responsible for providing quality and efficient customer service. As a CSR, your smile and enthusiastic greeting are what sets the tone for the client's visit. You will be on the ‘front line’ of our customer care team assisting clients with telephone inquiries, making appointments, and assisting with business office tasks.

About Us:

At Bargersville Veterinary Hospital & Wellness Center, you’ll feel the warmth and openness of a small clinic, while having the opportunity and support of a united network. We are a family of veterinary medical professionals that Thrives on providing a lifetime of integrative and progressive health care. We offer a wide variety of services ranging from wellness and preventative care to specialties like hospice care, surgical services, and services associated with Traditional Chinese Veterinary Medicine (TCVM). We are Fear Free certified and AAHA accredited.

Job duties include, but are not limited to:

• Answering multiple phone lines
• Differentiate between routine and emergency cases
• Schedule appointments
• Greet clients
• Process payments and manage financial information
• Handle client concerns
• Filling medications

Schedule:

• Full Time
• Four-day work week
• Hours vary from 7:00am - 6:30pm, no weekends

Requirements:

• High school diploma or GED
• Customer service experience required
• Experience in Veterinary Hospital is REQUIRED

Our Values:

• We provide exceptional patient care and client education.
• We support, empower and care for each other, clients and patients without judgement to foster genuine connection.
• Building from a foundation of trust, we choose to do the right thing, delivering on our commitments to create meaningful results and outcomes. We hold ourselves and others accountable while maintaining respect.
• We share the workload to ensure a cohesive and satisfying workplace.
• We strive to bring joy to the workday by infusing positivity and play to deepen connections, enrich experiences and to foster a thriving culture.
• We are adaptable and always learning, fueling our personal and professional growth, staying at the forefront of veterinary care.

We offer a highly competitive compensation ($15+/hr-based on experience) package including medical, life, vision, and dental insurance, 401k, paid parental leave, generous pet benefits, and much, much more!